PRIVACY POLICY

PTM Biolabs has created this privacy statement in order to demonstrate our firm commitment to privacy.

General Statement of Principles

As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

Statistical Data

Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.

Personal Information Collected – Order Forms

With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at info@ptm-biolab.comwith your request. We do not store any type of sales information.

Information Correction or Removal

If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at info@ptm-biolab.comwith the details of your request. If you wish to contact us further, please find complete contact information on our contact page.

RETURNS

& REFUNDS

PTM Biolabs strives to provide high quality and reliable products. If a product does not perform to its assigned specifications, we encourage you to contact customer service at 312-802-6843 or info@ptm-biolab.com. Our dedicated science team will investigate every complaint regarding our products. We will work closely with you for to troubleshoot to the source of the problem.

If Protocol-Related:

Our support team will give you scientific and professional advice for the improvement of your procedure.

If Product-Related:

A replacement or refund will be offered. This offer is only valid for products purchased directly from PTM Biolabs.

[Important] PTM Biolabs will unfortunately be unable to issue a replacement or refund, if the recommendations from our science team are not followed or you do not provide details of your protocols. All the complaints shall be made within 12 months after received.

For Orders Placed Incorrectly:

If the customer orders items incorrectly, PTM Biolabs will consider taking them back, however this excludes products, which have special shipping requirements including those shipped on dry ice, and those hazardous for transport. This will be subject to a 30% restocking charge on the items plus any shipping and handling costs that may be involved. Please contact customer service at 312-802-6843 orinfo@ptm-biolab.comto determine the eligibility of your order.

For Wrong Items Received:

It is unlikely that the customers receive an incorrect item. If that happens, please immediately contact customer service at 312-802-6843 or info@ptm-biolab.com. PTM Biolabs will get back to you as soon as possible. We will ensure you receive the correct item.

[Important] All requests for returns must have prior authorization and must be shipped back to PTM Biolabs within 7 working days of receipt of the items. Items must be returned in the same or equivalent packaging as originally provided by PTM Biolabs. For all items to be returned, the customers are responsible for storing properly as indicated on the datasheets.

DELIVERY METHOD

& TIMING

The products are shipped after receiving payment or PO number along with other related billing information. Domestic orders will be shipped from Monday through Thursday for overnight delivery. We arrange international shipping only from Monday to Tuesday. The international orders will usually be delivered within 3-5 business days. Please contact customer service at info@ptm-biolab.com for additional shipping request.

The standard shipping option for all orders is through PTM Biolabs designated currier partners, such as FedEx and DHL.

Shipping & Handling 

Shipping & Handling charges are noted during the check-out process and are commensurate with distance and regions where the client is located. Shipping is F.O.B Chicago, following Delivery Method.