1. How do I place an order?
We accept orders via:
(1) Online: Add the products to the shopping cart and process the checkout by creating an account with us (highly recommended) .You can use a Purchase Order Number or credit card to place the order.
(2) Fax : +1 312-243-2267
(3) Email: firstname.lastname@example.org
(4) Phone: +1-312-802-6843
2. Do you accept PO order?
Yes, you can either send your PO orders via fax (+1-312-243-2267) or email (email@example.com).
3. How do I check the antibody availability?
Please contact customer support at firstname.lastname@example.org for stock availability.
4. How do I get a quote?
Please contact sales support at email@example.com for your inquiries.
5. Do you accept credit card? Do you accept American Express?
You can either pay online via credit card or call us at +1312-802-6843 to provide your credit card information. We accept Master, VISA, American Express, and Discovery.
6. What are your payment options?
(1) Pay via check:
REMIT TO: PTM Bio LLC
Mailing Address: 2201 W. Campbell Park Drive, Suite 305, Chicago, IL 60612
(2) Pay via Wire Transfer:
Contact firstname.lastname@example.org or +1.312.802.6843 for more information
(3) Pay via Credit Card:
We accept VISA, MASTER, AMERICAN EXPRESS
7. Can I purchase a small aliquot of your antibody for my pilot experiment?
We offer Mutliplex sets for purchase which include any 3 or 5 antibodies of your choice in 25/50 µl. Please contact sales support at email@example.com for your special needs.
8. Can I get a discount?
We offer discounts for bulk size order. Please contact sales support at firstname.lastname@example.org for custom orders. Stay tune with our latest news at www.ptm-biolab.com for new product release and promotions.
9. Do you have a distributor in my country?
We have one distributor located in the Netherlands.
We currently do not have other distributors.
**For distribution opportunites, contact us at email@example.com or +1-312-802-6843
10. How much does the shipping & Handling fee charge?
Domestic shipping: either $60 to $80 depending on region
International shipping: $180 (exclusive of VAT)
**Please contact us at info@ptm-biolabs for special requests on shipping.
11. Can I use my own shipping courier?
Yes. Please provide your shipping account number in your purchase orders or contact us at info@ptm-biolabs for your special request.
12. When do I receive the product?
All in-stock, domestic orders received Monday through Wednesday before 5 p.m. (CST) are shipped the same day and delivered in the next day.
International orders are shipped on Mondays or Fridays to avoid weekend holdover by customs clearance. The transition is about 3 to 4 business days.
13. What information do I need to provide for my order?
Please provide following information to complete your order:
- Product catalog number and quantity desired
- Shipping address and billing address
- Purchase order number or credit card number
- Your contact information (phone number and email). So we can contact you directly regarding the stock availability and shipping status.
14. Do you charge VAT?
Our price does not include VAT. For the customers outside of US, we must charge VAT unless your organization is VAT exempt. You can also provide your VAT number or your shipping account while you are placing your order.